Many organizations are adopting the life cycle of the ITIL processes to enable them to manage business and technology changes more effectively and efficiently. Strategy
(SS)
The purpose of the ITIL process step in the life cycle of the strategy is to define a strategy that a supplier must perform to meet the objectives and business results of an organization. Value creation begins in the phase of the lifecycle strategy with an understanding of organizational objectives and customer needs. The phase of the strategy lifecycle covers strategy generation that aims to improve the alignment between the capacity of the service provider and business strategies.
The strategy publication covers the management principles that are useful for the development of management policies, procedures and processes across the lifecycle of ITIL service. The guide includes the development of markets to be served, characteristics of types of internal and external providers, the service activities, the portfolio of services and implementation of the strategy through the process life cycle. The main topics are financial management, demand management, organizational development and strategic risks.
ITIL Service Design (SD)
The purpose of the phase of the life cycle design is to design IT resources, together with IT governance practices, processes and policies, to implement the strategy and to facilitate the introduction of these resources in a live environment. Critical success factors are the delivery of quality, customer satisfaction and the provision of cost-effective services.
The phase of the life cycle design allows to design appropriate and innovative services supported by IT service providers to meet current and future business requirements agreed.
The design guide covers the design principles and methods for converting strategic objectives into portfolios of assets. The publication guidance for organizations on how to develop design capabilities for service management. The main topics are service catalog, availability, capacity, continuity and service level management.
Service transition ensures that new or changed services customer needs and expectations of business as documented in the design of the service strategy lifecycle and service.
The phase of the life cycle transition covers the transition of an organization from one state to another while delivering the capabilities for service operation and continual service improvement. This stage aims to plan and manage change efficiently and effectively, while controlling risks and delivering knowledge for decision support.
The transition guidance covers practices in change management, service asset and configuration management, release and deployment management, change assessment and management of knowledge and places them in the practical context service management.
Service Operation (SO)
service operation is the day-to-day operations management services. The focus is to achieve effectiveness and efficiency in the delivery of services and support to ensure value for the customer, the user and the service provider. As strategic objectives are realized through the service operations, it is a critical skill.
The knowledge of the stage operation of the ITIL lifecycle service enables operational managers to make decisions better in areas such as the management of the availability of services, controlling demand, optimizing capacity utilization, scheduling of operations and avoid or resolve service incidents and problem management.
The operation publication combines practices in event of incidents, problems, on request, access, service desk, application, practical techniques and operations management.
ITIL Continual Service Improvement (CSI)
Continual Service Improvement aims to align IT services to changing business needs through planning and implementing improvements to iT services that support business capabilities.
The ITIL CSI guidance provides practices on linking improvement efforts for the results. The approach Plan-Do-Check-Act (PDCA) provides a closed-loop feedback mechanism to prioritize the improvements from different perspectives.
The ITIL CSI publication includes advice tailored service, demonstrating the benefits and the delivery of value metrics, evaluating the ability of maturity, baselines and benchmarking. The guide combines principles, practices and methods of quality management, change management and capacity strengthening.
The To learn more about the management of the services and COBIT, visit Http://www.connectsphere.com
0 Komentar